HR Operations Manager

4 miesięcy temu

Warsaw, Polska Global Message Services Pełny etat
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Who we are:

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improving the technical capabilities of GMS CPaaS. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

 

What you’ll do:

Employee Lifecycle Management

  • Oversee all stages of the employee lifecycle, from onboarding to offboarding with genuine support of newcomers, regular employees and their managers.
  • Manage the pre-boarding processes in close cooperation with the Recruitment team and facilitate seamless onboarding experiences, ensuring proper induction and trial period administration.
  • Administer HR Operations activities including surveys, motivational initiatives, performance evaluations, etc.
  • Manage offboarding with gentle support to all involved parties, administer terminations and exit procedures with due diligence, ensure appropriate handover of tasks, handover of company assets, and document flow.

 

Compliance and Policy Enforcement

  • Ensure that the company complies with all relevant labor laws, regulations, and internal policies.
  • Maintain up-to-date employment agreements and HR regulations, ensuring workplace safety standards, and addressing any legal issues related to employment.
  • Organize employee’s awareness about internal policies and procedures.

 

Compensation and Benefits Administration

  • Prepares actual reports for payroll processes, including attendance, vacations, and salary adjustments. Ensures that employees are compensated accurately in close cooperation with the Payroll Accountant.
  • Manages benefit programs, such as health insurance, MyBenefit, pension plans, social support payouts, and other perks, ensuring that benefit programs are effectively communicated and administered.
  • Implements benefits of Total Rewards in Poland and organizes employees’ awareness about benefits programs.

 

HR Information Systems (HRIS) Management

  • Manage local HRIS (E-Nova) ensuring HR data management and effective tracking of employee attendance, leave management, salaries and benefits, etc.
  • Maintain employee records in excellent order.
  • Generate reports on request of Global HR Operations Function about essential HR metrics.

 

Employee Relations and Support

  • Serves as the primary point of contact for employee inquiries and issues. Handle employment-related inquiries from newcomers, employees, and their supervisors, referring complex and/or sensitive matters to the appropriate recipients.
  • Provides support in resolving conflicts, addressing grievances, and ensuring that employee concerns are handled promptly and fairly.
  • Foster a positive work environment through the implementation of engagement and recognition programs.

 

What we expect:

  • Degree in Human Resources Administration, or other relevant fields.
  • 3+ years as an HR Generalist/HR Operations Manager in a mid-sized company.
  • Proven knowledge of multiple human resources operations such as onboarding, HR records management, terminations & offboarding, employment relations, compensation and benefits.
  • Well-versed with local HR practice in Poland, payroll regulations, labour law, and related regulations.
  • Advanced user of HRIS / HR data management systems, E-Nova experience is a big plus.
  • Advanced user of MS Office tools, Excel-savvy to manage data analysis and HR Dashboard reporting.
  • Advanced in English and fluent in Polish (written and spoken). The Ukrainian language is a plus.
  • Strong interpersonal skills, excellent written and verbal communication skills, positive attitude, and good negotiation skills.
  • Structured working style and focus on delivering results as per agreed timescales and scope.

 

What we offer:

  • Multicultural & dynamic environment in fast-growing worldwide business.
  • One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
  • Customer-oriented culture with high respect for both internal and external customers.
  • Competitive salary and bonus system.

 

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