ServiceNow Technical Consultant

4 tygodni temu

Kraków, Polska HEINEKEN Pełny etat

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

 

The Technology Specialist is part of Product team – Global Service Desk and Orchestration Platform and is one of the professionals who does the work of delivering a potentially releasable increment of the product at the end of each sprint. Product Teams are structured and empowered by the organization to organize and manage their own work. The resulting synergy optimizes the Product Team’s overall efficiency and effectiveness.


As the Technology Specialist you are part of the team responsible for the delivery and further development of the Orchestration Platform (ServiceNow) and the global (outsourced) Service Desk, Service Management services (e.g. process management, command centre). The Orchestration platform is responsible for building integrated services and digitalising workflows across teams.  You act as an entrepreneur in the area understanding the stakeholder needs and realising them by co-shaping the strategy, design solutions and liaising between third party service providers and the Heineken offices across the globe. You furthermore ensure the services are being provided according to the SLA and manage the expectations of business partners. Having the overview over the services provided to 80 different OpCos you identify opportunities for improving the services and initiate initiatives to improve the effectiveness of the services and efficiency of the external service providers. The Technology Specialist owns specifics topics within the product teams and shapes them within the organisation, follows and adapts to market trends and brings along the stakeholders to reach success.


Your responsibilities would include:

  • Aligns SPM/tooling capabilities to business strategy, roadmap and other platform capabilities such as the CMDB
  • Looking at the strategy of your own product’s features with business stakeholders and further elicit requirements, proposed improvements, design solutions and deliver deployments. For specific features the technology specialist is driving the strategy and actions and is seen as the authority within Heineken.
  • Builds relationships and a key-user network with different Operating Companies and Global Heineken Functions to elicit feedback and derive actionable improvements, proactively communicate, educate, increase understanding and alignment of the product and its processes.
  • Ensuring support, maintenance, continuous improvement through Partners and/or Service management by challenging the supplier, put them in their role and leveraging and respecting their expertise.
  • Works with, supports and challenges the Product Owner to understand, facilitate the gathering, definition and prioritization of requirements working towards delivering the strategic goal of the product.
  • Contribute collectively to the Product team in delivering user stories and contributing to the product increment and provide advice and coaches the (offshore) teams.
  • Continuously stays up-to-date with the trends and technologies in the market on which new initiatives can be started or current initiatives can be shaped.
  • Creates & maintains a detailed view of existing architecture
  • Aligns tooling capabilities to business strategy, roadmap and other platform capabilities such as the CMDB
  • Leads the development Team in implementation of technical good practices, policies and procedures
  • Architectural controls and analysis of impacts for new requirements
  • Stays current on ServiceNow products and applicable integrated technologies
  • Once area is more steady, some of the capacity can be used to also take over architectural responsibilities for CMDB as this is a closely linked subject.


You are a good candidate if you have:

  • You have 5-7 years of Experience in the Service Management area and with the related tools

  • Experience leading the implementation of technical solutions and driving the associated (complex) organisational change

  • Agile mind-set and working experience in Agile delivery, Scrum experience is plus.

  • You show end-to-end ownership of work that you do

  • Have a pragmatic can-do mentality; with a good balance between having an eye for detail and making things work

  • Eager to learn and master new skills and knowledge

 

Qualifications (MUST):

  • Experience as technical consultant that is responsible for the design of the product  (MUST)

  • A strong technical background with experience in one or more IT areas

  • Deep Technical knowledge of ServiceNow (SPM, ITSM, ITOM, CMDB, CSDM, Virtual agent, data management, etc.) – ServiceNow certified

  • Deep knowledge of Service Management processes (ITIL, CMDB, CSDM) - certified

  • Good general understanding of IT infrastructure (Cloud and hosting, network, end user services)

  • Background and experience with designing technology with a focus on user experience mostly in the area of ServiceNow

  • Strong cultural awareness and experience working with multinational and multicultural teams of 3 years

  • 3 year of experience improving the services provided by managing the stakeholders

  • Proven experience as a testimony to your ability to solve problems with resourceful solutions

  • ServiceNow Technical Consultant

    1 miesiąc temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and...

  • ServiceNow Technical Consultant

    2 tygodni temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and...

  • ServiceNow Technical Consultant

    4 tygodni temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and...

  • ServiceNow Technical Consultant

    2 tygodni temu

    Kraków, Lesser Poland Heineken Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our...

  • Senior ServiceNow Consultant

    4 tygodni temu

    Kraków, małopolskie, Polska GuideVision Polska Pełny etat

    Join us at GuideVision in Poland as a Senior ServiceNow Consultant (Architect, Lead) - we recruit all over Poland! About us: GuideVision, a ServiceNow Elite Partner, is a fast-growing consulting and technology services company. We specialise in enterprise service management with an exclusive focus on the Now Platform. Your main responsibilities and...

  • Senior ServiceNow Consultant

    4 tygodni temu

    Kraków, Polska SMART-HR Pełny etat

    SMART-HR - Jesteśmy Agencją Rekrutacyjną realizującą ambitne projekty rekrutacyjne dla naszych Klientów. Cechuje nas precyzja w działaniu oraz krótki czas realizacji zleceń.Dla naszego Klienta – firmy zajmującej się dostarczaniem rozwiązań technicznych dla przemysłu, w związku z intensywnym rozwojem,...

  • Senior ServiceNow Consultant

    1 miesiąc temu

    Kraków, Polska SMART-HR Pełny etat

    SMART-HR - Jesteśmy Agencją Rekrutacyjną realizującą ambitne projekty rekrutacyjne dla naszych Klientów. Cechuje nas precyzja w działaniu oraz krótki czas realizacji zleceń.Dla naszego Klienta – firmy zajmującej się dostarczaniem rozwiązań technicznych dla przemysłu, w związku z intensywnym rozwojem,...

  • ServiceNow Technical Lead

    4 tygodni temu

    Kraków, Polska RPO Partners Sp. z o.o. Pełny etat

    Obecnie dla jednego z naszych Klientów, jednej z największych firm na świecie, zajmujących się handlem i rynkami finansowymi, poszukujemy osób na stanowisko ServiceNow Technical Lead Zakres obowiązków:Udzielanie wsparcia na poziomie eksperta, mentoring techniczne i kierowanie zespołem developerskim ServiceNow.Pomoc zespołowi w procesie...

  • ServiceNow Technical Lead

    2 miesięcy temu

    Kraków, Polska RPO Partners Sp. z o.o. Pełny etat

    Obecnie dla jednego z naszych Klientów, jednej z największych firm na świecie, zajmujących się handlem i rynkami finansowymi, poszukujemy osób na stanowisko ServiceNow Technical Lead Zakres obowiązków:Udzielanie wsparcia na poziomie eksperta, mentoring techniczne i kierowanie zespołem developerskim ServiceNow.Pomoc zespołowi w procesie...

  • ServiceNow Senior Business Analyst

    2 tygodni temu

    Kraków, Lesser Poland StoneX Financial LTD Sp. z o.o. Oddział w Polsce Pełny etat

    ServiceNow Senior Business Analyst Kraków, Lesser Poland Voivodeship technologies-expected :ServiceNowabout-project :ServiceNow Senior Business Analyst design, develop and own technical solutions on ServiceNow platform. You will work with key project stakeholders to capture business and user requirements. You will ensure the requirements are understood,...

  • ServiceNow Architect

    4 tygodni temu

    Kraków, Polska StoneX Pełny etat

    Overview Permanent, full-time, hybrid (3 days per week in Kraków office)  About StoneX Innovative, future-focused and collaborative, StoneX Group Inc. (NASDAQ: SNEX) is a global financial services firm with an entrepreneurial culture and a passion for providing world-class services to our clients. A Fortune-100 company with a nearly 100-year...

  • ServiceNow Architect

    3 miesięcy temu

    Kraków, Polska StoneX Pełny etat

    Overview Permanent, full-time, hybrid (3 days per week in Kraków office)  About StoneX Innovative, future-focused and collaborative, StoneX Group Inc. (NASDAQ: SNEX) is a global financial services firm with an entrepreneurial culture and a passion for providing world-class services to our clients. A Fortune-100 company with a nearly 100-year...

  • ServiceNow Senior Business Analyst

    2 tygodni temu

    Kraków, Lesser Poland StoneX Group Pełny etat

    OverviewPermanent, full-time, hybrid (3 days per week in Kraków office)Connecting clients to markets - and talent to opportunityWith 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on...

  • ServiceNow Developer

    3 miesięcy temu

    Kraków, Polska Deloitte Pełny etat

    Description & Requirements Who we are looking for We are looking for someone who: 2 years of experience in configuring and building custom ServiceNow applications. 1 year of experience in development of JavaScript applications. is a ServiceNow Certified System Administrator. knows of ServiceNow architecture, development, and delivery processes. ...

  • ServiceNow Developer

    4 tygodni temu

    Kraków, Polska Deloitte Pełny etat

    Description & Requirements Who we are looking for We are looking for someone who: 2 years of experience in configuring and building custom ServiceNow applications. 1 year of experience in development of JavaScript applications. is a ServiceNow Certified System Administrator. knows of ServiceNow architecture, development, and delivery processes. ...

  • ServiceNow Manager

    2 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    Your new roleManage the ServiceNow Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services and various workflows that the application is comprised. The role is expected to design and implement the product strategy for...

  • GBS and ServiceNow Senior Project Manager

    2 tygodni temu

    Kraków, Lesser Poland AmRest Holdings SE Pełny etat

    GBS and ServiceNow Senior Project Manager (Principal Consultant) - Shared Services and Outsourcing Consulting hybridA minimum of 7 years of experience working in the SSC/GBS/BPO sectorUnderstand ServiceNow assessment, design, and system implementation methodologies. Experience in at least one implementation of ServiceNow.A ServiceNow certificate validating...

  • ServiceNow Lead

    2 miesięcy temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    Digital & Technology Team (D&T) plays a crucial role within HEINEKEN Global Shared Services Center, focusing on enhancing connectivity across the brewery. The team is dedicated to digitalizing processes, integrating technology, and fostering a data-driven culture. Joining this dynamic and innovative team means directly influencing the future of Heineken.This...

  • ServiceNow Lead

    4 tygodni temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    Digital & Technology Team (D&T) plays a crucial role within HEINEKEN Global Shared Services Center, focusing on enhancing connectivity across the brewery. The team is dedicated to digitalizing processes, integrating technology, and fostering a data-driven culture. Joining this dynamic and innovative team means directly influencing the future of Heineken.This...

  • Senior ServiceNow Developer

    4 tygodni temu

    Kraków, małopolskie, Polska EPAM Systems Pełny etat

    SEE YOURSELF IN THIS ROLEFor our Client, we are seeking a highly skilled and motivated Senior ServiceNow Developer to play the role of a stream lead in the implementation of ServiceNow solutions. In this position, you will be instrumental in establishing ServiceNow functionalities from scratch, covering various modules including ITSM, ITOM, HRSD and more. As...