Technical Support Specialist

4 tygodni temu


Szczecin, Polska Concentrix Pełny etat
  • B2/C1 language skills level for German and B2 language skills level for English.
  • Good use of PC and basic knowledge of networking technologies.
  • Customer orientation and attention to detail.
  • High problem-solving capacity.
  • Excellent communication skills.
  • Previous experience in customer service will be considered a plus.

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. 

Responsibilities:
  • Provide technical assistance via telephone, e-mail, chat.
  • Diagnosing and resolving accepted requests.
  • Ensuring high quality of customer service.
  • Identify emerging technical issues, collaborating with Level 2 support.


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