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Junior Product Support Specialist
2 tygodni temu
About-project : Our growth as a company means that we need to grow our support team as well, which is why we're looking forward to having you on board of our team as a Junior Product Support Specialist.
You will be responsible for first-line communication with customers (and prospects) of Macrobond, mostly performed via e-mail.Questions that you will have to answer will be mainly related to Macrobond application data, functionality, and technical issues.
responsibilities :
Providing product support to our clients from different locations around the world Finding solutions for product, data and technical questions and issues in our knowledge base and through creative experimentation Working in a rotating shift system: 7-15 and night shifts), including some holidays Striving for excellence in providing top-notch support for our clients Developing your own economic, analytical and technical knowledge Cooperating with other team members & your team manager requirements-expected : Very good level of English in speech and writing - needed for client contact and communication between teams & locations Willingness to learn skills from different fields, including IT (we'll teach you all you need to know)
A positive, friendly attitude Research and web browsing skills University degree is not a must but a big asset offered :
Private health care, co-financed sports cards and cafeteria platform Other benefits & integration events E-learning platforms like Udemy, e Tutor A modern office in the city center with an amazing chillout space Additional days off for volunteering Hybrid work with a comfortable office in the city center (40% remote, 60% office) benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes fruits integration events corporate library no dress code coffee / tea leisure zone extra social benefits holiday funds employee referral program family picnics
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