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Technical Support Specialist
1 miesiąc temu
Advisor I, Technical Support responds to basic and routine technical inquiries regarding hardware/software or designated client products. This role assists external users with technical product usage by addressing questions and problem-solving.
Requirements:- B2/C1 language proficiency in French and B2 proficiency in English.
- Proficient PC skills and basic knowledge of networking technologies.
- Customer-focused with attention to detail.
- Strong problem-solving abilities.
- Excellent communication skills.
- Prior customer service experience is a bonus.
- Deliver technical support via phone, email, and chat.
- Diagnose and resolve user requests.
- Ensure top-notch customer service quality.
- Spot emerging technical issues and collaborate with Level 2 support.
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Technical Support Specialist
2 tygodni temu
Szczecin, West Pomerania, Polska Concentrix Pełny etatDescription The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. Technical Support Specialist - L1...
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Technical Support Specialist
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Szczecin, West Pomerania, Polska Concentrix Pełny etatRequirements:B2/C1 level in German and B2 level in EnglishProficient PC skills and basic understanding of networking technologiesCustomer-focused with keen attention to detailStrong problem-solving abilitiesOutstanding communication skillsPrevious customer service experience is a bonusThe role of Advisor I, Technical Support involves addressing common...
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Technical Support Specialist
1 miesiąc temu
Szczecin, West Pomerania, Polska Concentrix Pełny etatRequirements:B2/C1 level in German and B2 level in EnglishProficient PC skills and basic understanding of networking technologiesCustomer-focused with keen attention to detailStrong problem-solving abilitiesOutstanding communication skillsPrevious customer service experience is a bonusThe role of Advisor I, Technical Support involves addressing common...
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Szczecin, West Pomerania, Polska Concentrix Pełny etatWho You Are:A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end users.Self-motivated, eager to learn and thrive in a collaborative environment.Capable of adapting quickly to changing prioritiesExperience with or...