Customer Support Specialist
2 tygodni temu
Who You Are:
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
In our new project, we value the unique backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Even if you're a close but not exactly match with the description, we hope you'll still consider applying.
How you will make a difference:
- Develop an in-depth knowledge of our client's platform.
- Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints engage using established processes.
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all customers.
- Document troubleshooting and problem resolution steps.
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