![VELUX Group](https://media.trabajo.org/img/noimg.jpg)
Service Excellence Business Trainer
3 tygodni temu
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Your responsibilities
Service Excellence Program Coordination and Delivery: Training program with focus on enhancing customer service skills and creating a culture of exceptional service. Delivery of the training for the Velux Business Services organization Conduct engaging seminars, workshops, and individual training sessions Collaborate with managers to identify training needs across various departments and teams Mentor and support new hires during their onboarding process Maintain attendance records and other relevant documentation Support Lean Expert in conducting Lean trainings and workshops Prepare educational content such as module summaries, videos, and other resources Create effective training programs that align with business goals and enhance employee skillsYour qualifications
More than 1 year of experience in specific field (Business Optimisation, Service Excellence) as a trainer Bachelor's / Master's Degree Advanced MS Office experience Very good knowledge of English (min. C1 level) Self-driven, proactive and flexible Great communication skills and a constructive mindset towards challenges Feeling of ownership and responsibility for the tasks Team player, with can do attitudeWhat we offer
Constructive cooperation based on trust and respect for the employee Stable employment in the company operating for 34 years in Poland Amazing team Bonus system Employee Pension Scheme financed entirely by the employer Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards) Private medical care with telemedicine and rehabilitation Employee Foundation support Internal development program addressed to all employees (LEVEL Up) Hybrid model of work Flexible working hours Additional 2 days of holiday for volunteering Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees Massages in the office Referral program Work contract for 6 months and later on undetermined one Employee discount on VELUX product-
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