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Hotel Applications Trainer
2 tygodni temu
Opis firmy
Opis oferty pracy
ENA Accor Applications is looking for a "Accor Application Trainer" to join the Accor Tech Training department.
Your role will be to provide remote and on-site training on Accor distribution systems and iPMS for hotels on run and report to the training manager.
As a real ambassador for our hoteliers, you will ensure that knowledge is passed on as part of a continuous improvement approach.
KwalifikacjeYour missions:
Identify and analyze training request for our hoteliers. Lead and ensure training sessions on site or remotely for hotel operational teams. Ensure that e-learnings are properly followed up by hoteliers. Post-training evaluation of the quality of the service provided, to ensure continuous improvement. Coordinate the activation of iPMS applications and interfaces with central technical teams. Regularly measure and analyze hotel guest satisfaction levels. Participate in various cross-functional projects within the department. Create and update knowledge base. You will be required to travel throughout Europe and Northern Africa. Your skills:
Field of study: Hospitality, Sales
Professional experience: 3/5 years in hospitality and management
In-depth knowledge of iPMS and Accor distribution tools.
What is in it for you:
Unique opportunity to develop your career with worldwide Augmented Hospitality leaders Work in a multi-national team Hybrid way of working (2 days in the office + 3 days at home) Corporate Social Responsibility activitiesYour Accor experience begins now, so if you want to work and be a part of the best, then we want to hear from you
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