B2b Technical Support Engineer
2 tygodni temu
Technologies-expected : Java Script HTML technologies-optional : AWS Web Assembly Web Services REST API HAProxy Tomcat Postman Postgre SQL about-project : We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions.
We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level.
responsibilities :
Troubleshooting and resolving issues as 2nd level of technical support Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
Supporting partners in integration their solution with Samsung CMS Delivering consulting service to system integrators and local European Samsung subsidiaries Delivering onsite and/or remote technical trainings to developers and partners Supporting introductions of new products, features and technologies Maintaining good relationships with local offices, system integrators, clients Business trips mostly within Europe up to 20% time requirements-expected :
A technical University degree (or proven IT engineering knowledge)
Tree years of professional experience in the IT field Knowledge of front-end technologies:
Java Script (ECMA 6), HTML 5, CSS3; and back-end: Technically oriented.
Strong analytical, troubleshooting and problem solving skills Ability to translate customer product story into technical requirements Excellent fluency in English (both verbal and written) - you'll be conducting presentations in English in front of a multinational audience Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience Self-motivation, self-management and time management skills to meet deadlines and/or priorities Passion for technology and continuous improvement of supported products and solutions offered : Friendly working atmosphere Opportunity to work in multiple projects Working with the latest technologies on the market Monthly integration budget benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance corporate products and services at discounted prices integration events dental care no dress code leisure zone pre-paid cards redeployment package baby layette employee referral program charity initiatives unlimited free access to Copernicus Science Center mentoring program psychological support possibility to test new Samsung products work in Korea as a part of our Mobility Program
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