Renewals Representative II
2 tygodni temu
Job Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)
Job Description
The Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.
You will be part of a fast growing Renewals organisation at Zendesk.
Responsibilities:
- Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length
- Properly qualify expansion opportunities.
- Identify customers who are high risk leading to a potential churn or contraction.
- Partner with Customer Success and Sales teams in building save plans for at risk customers
- Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
- Responsible for maintaining a 90% (MRR/ARR) renewal rate
- Responsible for meeting quarterly and annual goals
- Maintain timely renewals
- Manage renewal process from start to finish for all assigned opportunities
- Manage SalesForce opportunities accurately and staying up to date
- Manage customer campaigns as assigned.
- Mentor Associate Renewal Representatives.
- Must have 3+ years experience managing customer accounts
- Speak Dutch fluently
- Proficient level of English speaking
- Excellent phone presence and interpersonal skills
- Excellent verbal and written skills
- Results oriented
- Excellent time management skills
- Team Player
- Experience with
- Articulate and professional
- Experience in negotiating SaaS contracts and pricing
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.
Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.
Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.
Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.
En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
4 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
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Kraków, Polska Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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