Renewals Representative II
2 tygodni temu
Job Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)
Job Description
The Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.
You will be part of a fast growing Renewals organisation at Zendesk.
Responsibilities:
- Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length
- Properly qualify expansion opportunities.
- Identify customers who are high risk leading to a potential churn or contraction.
- Partner with Customer Success and Sales teams in building save plans for at risk customers
- Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
- Responsible for maintaining a 90% (MRR/ARR) renewal rate
- Responsible for meeting quarterly and annual goals
- Maintain timely renewals
- Manage renewal process from start to finish for all assigned opportunities
- Manage SalesForce opportunities accurately and staying up to date
- Manage customer campaigns as assigned.
- Mentor Associate Renewal Representatives.
- Must have 3+ years experience managing customer accounts
- Speak Dutch fluently
- Proficient level of English speaking
- Excellent phone presence and interpersonal skills
- Excellent verbal and written skills
- Results oriented
- Excellent time management skills
- Team Player
- Articulate and professional
- Experience in negotiating SaaS contracts and pricing
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Base Poland (Poland) Pełny etatRenewals Representative II - Dutch Speaking page is loaded Renewals Representative II - Dutch Speaking Apply locations Krakow, Poland time type Full time posted on Posted 30+ Days Ago job requisition id R26117 Job Description Job Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial) Job Description The Renewal Manager (Krakow, Poland) will be...
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Renewals Representative II
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Kraków, Lesser Poland Base Poland (Poland) Pełny etatRenewals Representative II page is loaded Renewals Representative II Apply locations Remote, Poland time type Full time posted on Posted 19 Days Ago job requisition id R26802 Job Description Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. ...
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Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Job DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in...
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Renewals Representative II
6 dni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
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Renewals Representative II
4 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Kraków, Polska Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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