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Renewals Representative II
1 tydzień temu
Job Description
The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their subscriptions, coordinating additional training or professional service interests, identifying expansion opportunities including additional products + agents, and making sure Zendesk has a strong understanding of the overall account health. Success in this role is measured by increasing the value of each subscription while reducing churn and contraction.
You will be part of a fast growing Renewals organisation at Zendesk.
Responsibilities:
Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length
Properly qualify expansion opportunities.
Identify customers who are high risk leading to a potential churn or contraction.
Partner with Customer Success and Sales teams in building save plans for at risk customers
Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
Responsible for maintaining a 90% (MRR/ARR) renewal rate
Responsible for meeting quarterly and annual goals
Maintain timely renewals
Manage renewal process from start to finish for all assigned opportunities
Manage SalesForce opportunities accurately and staying up to date
Manage customer campaigns as assigned.
Mentor Associate Renewal Representatives.
Speak German fluently
Proficient level of English speaking
Must have 3+ years experience managing customer accounts
Experience in negotiating SaaS contracts and pricing
Excellent phone presence and interpersonal skills
Excellent verbal and written skills
Results oriented
Excellent time management skills
Team Player
Articulate and professional
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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Renewals Representative II
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Kraków, Polska Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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Renewals Representative II
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Kraków, Polska Zendesk Pełny etatJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the value of their...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
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Renewals Representative II
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Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Job DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in...
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Renewals Representative II
1 tydzień temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
4 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
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Renewals Representative II
1 tydzień temu
Kraków, Polska Zendesk Pełny etatJob DescriptionJob DescriptionThe Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team for the customer. Ensuring that each customer is maximizing the...
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Renewals Representative II
2 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
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Renewals Representative II
4 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
-
Renewals Representative II
4 tygodni temu
Kraków, Lesser Poland Zendesk Pełny etatBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Renewal Representative will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to...
-
Renewals Representative II
1 miesiąc temu
Kraków, Polska Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...
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Renewals Representative II
4 tygodni temu
Kraków, Polska Zendesk Pełny etatJob DescriptionJob Desription - Renewals Manager {RRII} (Dutch Speaking - Commercial)Job DescriptionThe Renewal Manager (Krakow, Poland) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a...