Employee Data Management Specialist with German

2 tygodni temu

Kraków, Lesser Poland Air Liquide Polska Sp. z o.o. Pełny etat

Employee Data Management Specialist with German

Your responsibilities

  • Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and Telephony
  • Resolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
  • Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners
  • Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
  • Properly transfers enquiries to the next level of support or relevant subject matter experts
  • Actively participates in the meetings with internal stakeholders
  • Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
  • Actively participates in the meetings with the internal stakeholders
  • Executes simple transactions in the system (WD) on behalf of the employee in case required by the process
  • Generates the personal documentation based on the system information and available templates
  • Provides simple reporting as requested by customers
  • Updating the required information in the system as raised by the employees and the business
  • Performs the data/mass upload into the HR tools (WD)
  • Gathers and reviews the process documentation as required by the business

Our requirements

  • Strong organizational and time-management skills
  • Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
  • Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
  • Ownership and capability of working independently, taking initiative, and following up on assigned projects
  • Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
  • Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
  • English and German (min. Intermediate level) - Mandatory
  • Availability to travel when possible and if necessary
  • ServiceNow and Workday experience
  • Experience in Knowledge Transfer sessions and documenting the processes

What we offer

  • LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter)
  • Attractive bonus
  • Additional 3 days of vacation with full pay per calendar year
  • Cafeteria system (MyBenefit)
  • Co-financing of vacations
  • Employee savings fund (for retirement purposes with employer's co-financing)
  • Group life insurance and the whole year international travel insurance
  • Opportunity to co-finance English, French and German language courses
  • Competence-building training and access to e-learning platform
  • Opportunity to purchase company shares at preferential prices
  • Christmas gifts - for employees' children (up to 15 years old)

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