Internship - IT Application Support
2 tygodni temu
What you will do
We are searching for someone to join a team responsible for solutions in Legal & Compliance, specifically data privacy. The team manages nearly 20 different IT solutions, including COTS and SaaS, utilized by lawyers and GDPR specialists worldwide. Your role involves supporting users in their journey towards digitalizing their work processes.
Key responsibilities:
- Manage support cases in ServiceNow for both internal and external users
- Handle the support mailbox and address inquiries
- Monitor services availability and perform necessary fixes
- Engage in proactive and preventive maintenance tasks
- Collaborate on documentation, both reading and writing
Who are you?
If you have big dreams, we're on the same page and eager to grow with you. In this position, you should possess:
Soft Skills (must have):
- Proficiency in English is essential
- Empathy for users, understanding their challenges and business potential
- Open-minded, honest, and a team player
- Familiarity with Agile Practices
- T-shaped individual who can adapt expertise to various areas, such as Test and Analysis
Technical Skills (willingness to learn or basic knowledge required)
- Experience in Windows servers administration
- Knowledge of Cloud and SaaS solutions (desirable)
- Proficiency in SQL
- Basic programming skills in JAVA, Python, or PowerShell scripting
What's in it for you?
Aside from a competitive compensation and benefits package, you can expect:
- Immediate paid internship
- Opportunities for IT and soft skills advancement
- Mentorship for your professional growth
- Exposure to an agile work environment
- Tasks tailored to your skills with a focus on work-life balance
- Enhancement of both soft skills and technical expertise through training and projects
- Real-world problem-solving experiences
- Medical benefits and access to learning platforms
We prioritize data privacy and discourage applications via email.
Who we are and our values
Our commitment to Inclusion, Diversity, and Equity enables us to bring our authentic selves to work, fostering a safe and supportive atmosphere devoid of discrimination or harassment. We strive to remove entry barriers, encouraging all candidates to apply regardless of meeting every qualification.
By applying, you get a chance to join the Volvo Group. Every day, our products and solutions, including trucks, buses, engines, and financial services, contribute to shaping a modern and sustainable transport sector. As part of a workforce of nearly 100,000 individuals, you'll have the opportunity to drive innovation and create diverse career paths across our renowned brands and entities.
Group Digital & IT serves as Volvo Group's digital development center, offering opportunities to work with cutting-edge technologies within a global team present in over 30 countries. With a customer-centric approach and a high level of curiosity, both individually and collectively, we strive to lead the future of transport solutions. In this environment, your voice matters, and your ideas are valued, fostering career growth and personal fulfillment.
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