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Customer Service consultant
3 tygodni temu
Jako Konsultant ds. Obsługi Klienta będziesz współtworzyć z nami innowacje w branży telemedycznej i ubezpieczeniowej.
Szukamy osoby:
- empatycznej, wyrozumiałej i dyskretnej,
- dokładnej i zorganizowanej,
- z komunikatywną znajomością języka angielskiego,
- ze znajomością pakietu MsOffice, mile widziana znajomość narzędzi tj. Slack, Monday, Miro,
- posiadającej doświadczenie w obsłudze klienta lub pacjenta, bądź chcącej takie doświadczenie zdobyć,
- jesteś otwarty na różne zmiany lub łączysz pracę zawodową z nauką (nasz grafik pracy obejmuje również zmiany weekendowe i świąteczne).
Requirements
- obsługa Klienta indywidualnego i biznesowego w różnych kanałach: telefon, mail, czat,
- tworzenie raportów i zestawień,
- proponowanie nowych rozwiązań w zakresie działania platformy,
- organizacja leczenia poprzez zarzadzanie kalendarzem konsultacji,
- zbieranie uwag od klientów i lekarzy,
- rozpatrywanie reklamacji, zgłaszanie lekarzom nieprawidłowości i braków w konsultacjach,
- dbanie o prawidłowy przebieg dokumentacji medycznej,
- współpraca w zespole operacyjnym,
- elastyczne godziny pracy, pracujemy w trybie zmianowym w godzinach również w weekendy i święta).
Benefits
- Wynagrodzenie 4000 zł netto miesiecznie na pełny wymiar godzin
- ciekawą pracę w młodym zespole w szybko rozwijającym się start-up'ie
- decyzyjność oraz samodzielność w podejmowaniu decyzji,
- dostęp do szkoleń, baz wiedzy,
- wynagrodzenie adekwatne do twojego doświadczenia,
- umowa b2b lub zlecenie,
- pakiet medyczny,
- dofinansowanie do kart multisport,
- możliwość pracy zdalnej.
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