Customer Service consultant

3 tygodni temu


Warszawa, Mazovia, Polska Telemedi Pełny etat

Jako Konsultant ds. Obsługi Klienta będziesz współtworzyć z nami innowacje w branży telemedycznej i ubezpieczeniowej.

Szukamy osoby:

  • empatycznej, wyrozumiałej i dyskretnej,
  • dokładnej i zorganizowanej,
  • z komunikatywną znajomością języka angielskiego,
  • ze znajomością pakietu MsOffice, mile widziana znajomość narzędzi tj. Slack, Monday, Miro,
  • posiadającej doświadczenie w obsłudze klienta lub pacjenta, bądź chcącej takie doświadczenie zdobyć,
  • jesteś otwarty na różne zmiany lub łączysz pracę zawodową z nauką (nasz grafik pracy obejmuje również zmiany weekendowe i świąteczne).

Requirements

  • obsługa Klienta indywidualnego i biznesowego w różnych kanałach: telefon, mail, czat,
  • tworzenie raportów i zestawień,
  • proponowanie nowych rozwiązań w zakresie działania platformy,
  • organizacja leczenia poprzez zarzadzanie kalendarzem konsultacji,
  • zbieranie uwag od klientów i lekarzy,
  • rozpatrywanie reklamacji, zgłaszanie lekarzom nieprawidłowości i braków w konsultacjach,
  • dbanie o prawidłowy przebieg dokumentacji medycznej,
  • współpraca w zespole operacyjnym,
  • elastyczne godziny pracy, pracujemy w trybie zmianowym w godzinach również w weekendy i święta).

Benefits

  • Wynagrodzenie 4000 zł netto miesiecznie na pełny wymiar godzin
  • ciekawą pracę w młodym zespole w szybko rozwijającym się start-up'ie
  • decyzyjność oraz samodzielność w podejmowaniu decyzji,
  • dostęp do szkoleń, baz wiedzy,
  • wynagrodzenie adekwatne do twojego doświadczenia,
  • umowa b2b lub zlecenie,
  • pakiet medyczny,
  • dofinansowanie do kart multisport,
  • możliwość pracy zdalnej.

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