Customer Service Associate

4 tygodni temu

Warszawa, Mazovia, Polska Fyte Pełny etat
Customer Service Associate
Location: Warsaw
Working model: hybrid

Currently for one of our Clients, a well-known FMCG Company being a leader in its field we are looking for an experienced Customer Service professional, proficient in English Language and familiar with SAP- based order management for the position of Customer Service Associate.

Scope of responsibilities:
  • Executes proactive checks internally & externally with Customers to ensure all orders are placed accurately in correct quantities and on time.
  • Delivers timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
  • Maintains a full understanding of Customers' strategies, policies, and key personnel, in addition to Company's terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
  • Works effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
  • Proactively partners with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.
  • Capability-Building and Innovation
  • Promotes a customer-centered culture serving as a consultant to external & internal Customers, striving to exceed Customer needs, requirements, and expectations.
  • Works on special projects and continuous improvement initiatives; identify opportunities & support the implementation of improvements to make the processes more efficient and effective.
  • Contributes to a team environment that is focused on high performance and operational excellence.
  • Builds individual skills and capabilities through learning opportunities such as training courses and on-the-job training.

Position requirements:
  • Min. 2 years of experience on a similar position within Customer Service domain
  • Experience in working ERP/SAP systems and MS Office
  • English Language proficiency (C1) is a must.
  • Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.
  • Excellent verbal and written communication skills.
  • Good analytical and problem-solving skills.
  • Good negotiation and decision-making skills.
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
  • Excellent time management skills
  • Ability to work in a team environment.

If you are now looking for a new opportunity to progress your career within the structures of a Company promoting engaged approach and a drive for an improvement and development- we would love to hear from you

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