Process Officer/Specialist

2 tygodni temu

Łódź, Łódź Voivodeship, Polska Nordea Bank Norge ASA Pełny etat

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Job ID: 24479

Would you like to develop your knowledge around Payments/Cash Management services? We are now looking for a Process Officer/Specialist to Investigation Team in Payment Services Norway.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We're more than just a Nordic bank, we're one of the largest employers in Poland. With us, you'll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Investigations NO team. We add value by handle incoming requests, complaints and investigations around international and domestic payment flow. As Process Officer/Specialist you'll play a valuable role in Payment Services Operations where we deliver great experiences to our customers by operating the manual processes related to Cash Management with high quality and efficiency.

What you'll be doing:

  • Secure correct payments flow for Nordea Norway customers
  • Independently solve issues in terms of customers and foreign banks requests and complaints
  • Work with multiple stakeholders in Payment Services, Customer Service and branches located in Nordic countries and Poland
  • Act as a support, first line of contact for payment related queries (phone and email). Recommend solutions and deliver expertise.
  • Contribute to improvement of quality and efficiency of assigned tasks and processes
  • Recognise and escalate problems according to the procedures in order to avoid reoccurences in the future

You'll join a Investigation Norway Team where open, dedicated and enthusiastic people face new challenges to meet customers' expectations. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you have:

  • Improvement mindset, sharp eye for details and readiness for problem solving,
  • Commitment and high motivation to work,
  • Ability to work as a team player

Your experience and background:

  • Graduated at least secondary school,
  • Professional English skills (spoken and written at least B2 level),
  • Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint),

If this sounds like you, get in touch

Next steps

Submit your application no later than 14/06/2024.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: .

We reserve the right to reply only to selected applications.

Department: Administration / Back Office / Support

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