Support Analyst

2 tygodni temu

Warszawa, Mazovia, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.

Currently, we are looking for Support Analyst with Spring for one of our globally-reaching clients.

Support Analyst (ServiceNow)

Reference number: JAOK

Workplace: Warszawa

Responsibilities:

  • Acknowledging the input (SLA is dependent on the initially set priority)
  • Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impacted
  • Invoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue details
  • Collecting the additional information as per the triaging approach and manage duplicate tickets
  • Collecting complete information from the end user (via Teams communication).
  • Running automated troubleshooting packages/scripts.
  • Advising the end user.
  • Documenting the issue in the ticket.
  • Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.
  • If required, returning to the user for more information required by L2, or to relay information from L2

Tasks:

  • Familiarity with ServiceNow for managing incidents and requests
  • Understanding of the Software Development Life Cycle (SDLC)
  • Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
  • CI-CD workflow, Azure DevOps-CI-CD pipelines.
  • Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW.

Our client offers:

  • B2B Contract, hybrid in Warsaw
  • A solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.
  • Premium medical services insurance for employees and their family members - Luxmed.
  • Life and disability insurance for employees and their family members - Generali.
  • Profitable Voluntary Pension Fund.
  • Benefits from the social fund: holiday bonuses, daycare subsidies, etc.
  • Integration and cultural events for employees.
  • Awards and recognition program for outstanding employees.
  • Referral bonuses for recommending employees.
  • Relocation assistance
Apply

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