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Onsite IT Support Analyst
2 tygodni temu
Job Description
Onsite IT Support Analyst – L2
Warsaw, Poland
Overview
Join our team at NTT DATA Services in Warsaw and become the go-to person for technical support on-site for a major client. Your role involves providing hardware and software support to end-users, ensuring top-notch customer service.
Role Responsibilities
- Perform troubleshooting, system upgrades, and repairs on desktops, notebooks, and printers
- Install, maintain, and optimize desktop configurations at customer sites
- Proactively identify and resolve potential issues impacting end user experience
- Manage hardware inventory including shipping and receiving
- Guide users on system operation and maintenance
Key Skills
- Experience with Windows 10 and Office 365
- Strong customer service and communication skills
- Knowledge of Break Fix IT Support and Desk Side Support
- Familiarity with software distribution technologies like SCCM
- Experience with MAC Support and deployment is a plus
- Fluency in Polish & English
Benefits
At NTT DATA Services, we prioritize the health and wellbeing of our team. Enjoy a competitive benefits package tailored to your needs.
About NTT DATA Services
NTT DATA Services, a global leader in IT services, is dedicated to helping clients innovate and succeed. Operating in over 80 countries, we deliver a range of cutting-edge solutions in IT and business services. Join us on our mission to drive business and technology transformation.
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