Onsite IT Support Analyst

2 tygodni temu


Warszawa, Mazovia, Polska NTT DATA Pełny etat

Job Description

Onsite IT Support Analyst – L2

Warsaw, Poland

Overview

Join our team at NTT DATA Services in Warsaw and become the go-to person for technical support on-site for a major client. Your role involves providing hardware and software support to end-users, ensuring top-notch customer service.

Role Responsibilities

  • Perform troubleshooting, system upgrades, and repairs on desktops, notebooks, and printers
  • Install, maintain, and optimize desktop configurations at customer sites
  • Proactively identify and resolve potential issues impacting end user experience
  • Manage hardware inventory including shipping and receiving
  • Guide users on system operation and maintenance

Key Skills

  • Experience with Windows 10 and Office 365
  • Strong customer service and communication skills
  • Knowledge of Break Fix IT Support and Desk Side Support
  • Familiarity with software distribution technologies like SCCM
  • Experience with MAC Support and deployment is a plus
  • Fluency in Polish & English

Benefits

At NTT DATA Services, we prioritize the health and wellbeing of our team. Enjoy a competitive benefits package tailored to your needs.

About NTT DATA Services

NTT DATA Services, a global leader in IT services, is dedicated to helping clients innovate and succeed. Operating in over 80 countries, we deliver a range of cutting-edge solutions in IT and business services. Join us on our mission to drive business and technology transformation.


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