IT Onsite Technician
2 tygodni temu
D-ploy is a renowned company offering IT and Engineering Solutions across EMEA, including countries like Switzerland, Germany, Czech Republic, Austria, UK, and the USA.
We take pride in our ability to provide innovative and top-notch services to leading clients in various industries. By fostering strong relationships and partnerships within the IT community, we enhance our clients' IT productivity, contributing to their overall success and value.
If you are an enthusiastic, adaptable, and solution-driven individual seeking to be part of a rapidly expanding global organization, we want to hear from you. Join us in creating value where IT truly matters.
Tasks and Responsibilities
- Offer technical support and troubleshooting for computer hardware, software, mobile devices, and other tech products
- Deliver first and second level tech support through calls, tickets, and user interactions
- Provide timely responses to IT queries from end-users
- Maintain detailed records of end-user interactions in the 'Service Now' ticket system
- Develop and utilize knowledge articles
- Conduct IT onboarding training for new employees
- Contribute to continuous improvement projects
Requirements
- Language skills: fluent in Polish, English, with additional languages considered a bonus
- Minimum 2 years of experience in a similar role
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Detail-oriented, capable of multitasking and managing various stakeholders
- Ability to prioritize tasks, work independently, and stay organized
- Team player with a supportive demeanor
- All applicants must provide a recent Criminal record (issued within 3 months)
Benefits
- Engage in a wide range of activities, tasks, and projects
- Enjoy flexible work arrangements
- Receive vouchers for birthdays, weddings, and newborn surprises
- Participate in our referral program, 'Fishing for Friends'
- Access refreshments at the D-ploy office
- Opportunities for further development and career growth
- Experience a friendly and diverse work environment
- Engage in company-sponsored events
- Competitive salary and comprehensive benefits package
Does IT run in your blood?
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