On-site IT Support
1 miesiąc temu
Location: On-site from Warsaw office (2 shifts)
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are in Gdansk, Wroclaw, and Kraków. However the proposed offer is based in the Client's office in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant
About the role:
We are currently looking for On-site IT Support Technician willing to assist each line of the business from the technical perspective on the shift basis.
Main responsibilities:
Serving as the first point of contact for customers seeking technical assistance in person at support locations.Providing Level 1 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.Providing technical advice, guidance and informal training using hardware and software programs.Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.Developing an understanding of appropriate procedures, policies, practices, and systems.Performing remote troubleshooting through diagnostic techniques and pertinent questions.Directing unresolved issues to the next level of support personnel. Providing accurate information on IT products or services.Recording events and problems and their resolution in internal ticketing systems.Follow-up and update customer status and information.Collaborating with Field service team troubleshooting video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.Co-ordinating with Third party vendors to replace parts (or) fix issues with hardware.Performing Asset management HAM & SAM.Key requirements:
Proven experience as a help desk technician or IT support technicianStrong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.Ability to diagnose and resolve basic to moderately complex end-user technical issuesProficiency in English, excellent task management, verbal, and written communication skillsCustomer-oriented technical professionalTechnical support professional with proven commercial experience in the IT technical support field focused on end-user supportWe offer:
Competitive salary with cafeteria benefits and bonusesOpportunity to be part of a rapidly expanding global organizationPleasant and inspiring working atmosphereProfessional development and clear career pathTraining & development opportunitiesPrivate healthcare and additional life insuranceEmployee volunteering programs and opportunitiesInclusion and diversity in practiceEmployee referral program in placeFor more information about us, visit Cognizant Poland.
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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