Associate IT Site Support Engineer

3 tygodni temu


Warszawa, Mazovia, Polska IQVIA Pełny etat

JOB OVERVIEW

Offers operational support for the organization's end-user IT equipment such as computers, smartphones, printers (network, personal). Configures, installs, maintains, and upgrades computer systems hardware and software.

RESPONSIBILITIES

  • Provide on-site IT support to end-users by troubleshooting technical issues related to PC hardware and software, including peripherals, smartphones, computer operating systems, and office applications.
  • Install and configure computer operating systems.
  • Modify and upgrade computer hardware.
  • Configure and update smartphones.
  • Collaborate with external vendors for hardware repair.
  • Offer training to end-users when necessary.
  • Maintain proper documentation in the ticketing system.
  • Adhere to established IT policies, procedures, and standards, ensuring compliance with information systems goals and procedures.
  • Escalate more complex problems to the appropriate management level.
  • Perform other duties as needed.
  • May be required to work outside standard hours, based on local legislation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Minimum of 1 year of experience in technical support for end-users.
  • Working knowledge of Windows and mobile operating systems like Windows 10, Android, or iOS.
  • Strong verbal and written communication skills in Polish and English.
  • Ability to build and maintain effective relationships with colleagues and managers.
  • Excellent analytical and troubleshooting abilities.
  • Desire to enhance personal knowledge to support the company's objectives.
  • ITIL awareness or certification is a bonus.
  • Experience with MacBooks and ServiceNow would be advantageous.

About the Company:

IQVIA is a prominent global provider of advanced analytics, technology solutions, and clinical research services for the life sciences sector.

The company is committed to pushing the boundaries of human science and data science to maximize its impact, aiding customers in creating a healthier world.



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