junior platform operations representative

We are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do, and create a better world for sports, every single day

Products?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

Working in our self-organized development team is a great experience. It brings out the best in every single team member.

AdamTech Lead DevOps

As a current STATSCORE employee, I'm thrilled to share that this company is an amazing place to work We're creating cutting-edge sports data solutions that are revolutionizing the industry, and we do it in a fun and supportive environment that values growth and learning.

Our team is full of talented and enthusiastic individuals who are always willing to lend a helping hand. If you're looking for a career that's challenging, rewarding, and full of opportunity, STATSCORE is the place to be. Come join our amazing team, and let's make magic together

AdamProduct Manager

What I like most about working in D&S is the professional approach of each employee when they undertake a problem. It gives satisfaction to everyone who works in this team.

Besides this, we simply feel good about working together.

MartaHead of Delivery&Support

The best thing about working for STATSCORE is that every day is a great adventure. There are no two equal days at work in a team. New challenges, issues and ideas keep the team on track and push for constant development.

STATSCORES Customer Support is exceptional, and I am excited about the positive feedback we get. The work we do here is way beyond a regular job. Those are real connections, empathy and satisfaction provided with a great atmosphere and professional manner.

Support & Delivery Specialist

Working in the R&D Team constantly provides new challenges so every single day is unique and refreshing. Each challenge is a new opportunity to hone your IT skills and develop as a person.

Everyone in our team fills an irreplaceable role and is a unique asset to the company. Together we have one goal in mind. We strive to be the best in the industry.

Kevin

What I appreciate most in my team is the good work organization. A clearly defined plan of tasks for each day result in the smooth running of the work and a sense of accomplishment of my responsibilities at the end of the day.

Efficient communication within the team also makes the job a lot easier to do.

Solutions Engineer

A good and positive working environment is very important to me and that is something I have found in STATSCORE. We work here as a team and there is always somebody to support you.

Additionally, we can develop our own exciting products. It is so motivating to see customers who love your ideas. At the same time building the product gives you a great experience and allows you to improve. That is a great place to be.

Product Manager

I have been working here for almost 8 years now. What I have to say it is still an amazing journey and I appreciate every moment spent in STATSCORE. Our company collects and delivers high-quality sports data and creates top products giving all employees big chance for self-development.

People in STATSCORE are professionals who work with passion and share their knowledge with others – we really do work that we can be proud of. Join us if you want to find a place where your ideas and opinions aren't just words, but a way to create something exceptional.

Product Manager

Working in our self-organized development team is a great experience. It brings out the best in every single team member.

AdamTech Lead DevOps

As a current STATSCORE employee, I'm thrilled to share that this company is an amazing place to work We're creating cutting-edge sports data solutions that are revolutionizing the industry, and we do it in a fun and supportive environment that values growth and learning.

Our team is full of talented and enthusiastic individuals who are always willing to lend a helping hand. If you're looking for a career that's challenging, rewarding, and full of opportunity, STATSCORE is the place to be. Come join our amazing team, and let's make magic together

AdamProduct ManagerSKILLS AND QUALIFICATIONS NEEDED

• Problem-solving skills 80% 80%
• Betting industry knowledge 50% 50%
• Customer Support 80% 80%
• Cooperation 70% 70%
• Proactive action 50% 50%

What role will you take on a team?

We are seeking a dedicated and customer-oriented individual to join our team as a Platform Operations Representative. In this role, you will be our clients' first point of contact, providing excellent customer support and resolving tickets related to sports data. If you have a passion for sports, a knack for problem-solving, and high motivation, we invite you to be a crucial part of our platform operation team.

Your responsibilities

• Resolve customer queries and ensure satisfaction with our sports data services.
• Enhance our sports data software with up-to-date, accurate information.
• Keep customers updated and gather info to resolve their issues.
• Collect and use customer feedback to improve our products.
• Stay updated with sports data trends and adapt to new support tools.
• Passion for sports and a good understanding of sports data
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
• Eagerness to learn and adapt to new challenges.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Positive attitude and a genuine desire to help customers.
• Flexibility to work from the office in shifts and night shifts, including weekends and holidays, as needed.

Would be your advantage:

• Experience in customer support, operations, or trading from a B2B sports betting provider .
• Familiarity with ticketing systems (Freshdesk, Jira) and customer relationship management (CRM) tools.

Recruitment process

Only 3 short stages ahead of you:

• Screening – video call with Senior Talent Acquisition Specialist (30 min. in Polish)
• Technical interview – video call with Team Lead (45 min. in English)
• Managerial interview – video call with Hiring Manager (30 min. in English)

MANY REASONS TO JOIN #STATSCORETEAM

Permanent teams - we are a product company, not a software house.

International environment.

We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.

No dress code and non-corporate culture.

Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.

Company library.

Birthday Celebration - Get A DAY OFF for your birthday

Food Card - Save time and eat healthily by using our food card to pay for your meals

STATSCORE Volunteering - devote one day each quarter to support your local charity

Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.

Being a part of STATSCORE Team you gain access to 22 great benefits, gathered in 7 groups:
Charity / Sport / Family / Self-development / Integration / Special for You / Health / Financial.

Junior Platform Operations RepresentativeSupport

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