Customer Success Manager

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska UNIT4 NV Pełny etat

Full-time

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description
  • Be the Voice of the customer (VoC) and their internaladvocate, gathering and understanding feedback anddata to improve their outcomes and the quality of theirexperience; Turn insights into action.
  • Deliver added value services through our offerings toincrease product value and adoption
  • Identify and drive new sales opportunities (up/crosssell through CSM qualified leads) in cooperation withyour colleagues in sales.
  • Serve as the primary contact in the customer successorganization to drive solutions for the customer thatresult in better risk management and retention.
  • Create and manage a customer success planalongside the account manager and customer thatdelivers on their key programmatic milestones (The"why" behind their investment/engagement)
  • Be able to develop and provide virtual/in-person(semi-annual/quarterly) business reviews with C-levelexecutives, practitioners, and other management withyour customer team(s).
  • Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)
Qualifications
  • Passion for Customer Relationships: Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the customer footprint within Unit4 (CSMQLs), understanding customer goals and objectives, and effectively tracking realized value (success planning).
  • This individual should be adaptable, curious, seek ownership and accountability, and work collaboratively across a wide range of internal and external stakeholders.
  • Dutch speaking - working remote on the Netherlands and Flemish market.
  • Excellent communication and relationshipmanagement skills and fluent in Dutch andEnglish (verbal andwritten)
  • Accountable for churn management and retentionmotions across the region laddering to globalbusiness.
  • Responsible for oversight and utilization as it relatesto the Success4Uprogram
  • Clear communicator with professional presence withempathy andenthusiasm
  • Ability to lead through influence andtrust
  • Previous experience in a similar customer centric rolegenerating cloud software customervalue
  • Technically literate and familiar with customerengagement technologies, best practices andtrends
  • Previous experience working within ERP, HCM and/or financial planning software industries isa plus.
  • Availability to travel as necessary (up to 20%)
Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

At Unit4, we offer:

  • a culture built on trust - giving you the freedom and autonomy to be successful,
  • Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
  • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
  • a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
  • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community

Take a look at some of the other great opportunities at Unit4.

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