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IT Customer Support Agent with German

3 miesięcy temu

Kraków, Lesser Poland Lufthansa Group Business Services Sp. z o.o. Pełny etat
Maintaining a positive, empathetic, and professional attitude toward customers Being a competent support regarding procurement domain Ensuring customer satisfaction and providing professional customer support in English (B2) and German (C1) Communicating and building a good relationship with team and our customers Acknowledge and resolving customer requests Fulfilling requests with accuracy and attention to details Maintaining process database and documentation Cooperating with colleagues from the team and other departments to provide the best service Active participation in the IT community Working with Product Manager responsible for respective system to better understand the technical background Taking part in building strong IT 1st level support for entire LH Group Troubleshooting problems related to system and applications, Data related issues, mapping specific issues

* Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Master/Bachelor degree Previous customer service experience Previous corporate experience High level understanding of technical aspects Knowledge related to domain (Procurement) Diligent, independent and systematic approach to work Problem solving orientation Strong time management and organizational skills Analytical and conceptual mindset Willingness to expand knowledge and self-development Numeric skills Team player Customer orientation Excellent communication (German C1, English B2) skills in intercultural environment High precision, dedication to deliver the objectives on time Pro-activeness, improvements driver Willingness to participate in projects Flexibility and adaptability

* CV/Resume required

* Must possess permit to work in Poland