Technical Support Engineer with German

6 miesięcy temu


Kraków, Polska Motorola Solutions Pełny etat

Job Description

Key responsibilities of a Technical Support Engineer with German:

As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.

Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges. 

Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer. 

Most of the customer issues are complex and they will require excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE), body-worn cameras and video solutions. You will use Kepner-Tregoe problem-solving methodology. 

You will receive queries through our first line support and decide on channels to use in order to connect with the customer.

You will work with a variety of verticals, mostly within governmental, but also commercial space and your fluency in English and German is a must (for example you will support German Federal Police, UK Police and Public safety organizations in Norway and Austria to name a few).

Stay current on new and emerging technologies.

It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for on-call duty.

You can develop within the TSO organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path.


Basic Requirements

As a Technical Support Engineer with German you will require:

Open and direct communication with excellent verbal and written skills in English and German

Ability to understand the complexity of systems architecture

Strong analytical mindset

Minimum 3 years of experience in a Technical Support role 

Project management experience with multiple projects completed involving multiple stakeholders

Significant proactive contributor to customer knowledge and success via documentation creation and improvement

1 or more Intermediate Level Certification

Degree in Engineering, Computer Science, Telecommunications or similar

Experience in radio communications/telecommunication, practical knowledge of TETRA, LTE, Body Worn Cameras, DEMS, ITIL would be an asset

We offer:

Trainings and broad development opportunities e.g within Continuous Talent Development program

Opportunity to gain industry recognized certification e.g CompTIA, ITIL etc.

Access to a vast range of on-line training, industry periodicals and e-books.

Competitive salary package.

Yearly salary increase (depends on individual performance)

Yearly bonus (depends on company performance)

PPE (Employee Pension Plan)

Employee Stock Purchase Plan (ESPP)

Strong team-oriented culture

Comfortable work conditions (high class offices, parking space)

Remote work possibility 

Flexible working hours

Volleyball field and grill place next to the office

Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

MultiSport card or MultiKafeteria vouchers

Private medical & dental coverage

Life insurance


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email



  • Kraków, małopolskie, Polska Motorola Solutions Pełny etat

    Department DescriptionThe Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications.The systems cover Land Mobile Radio infrastructure and devices...


  • Kraków, Lesser Poland Capita Pełny etat

    Job Overview:In this exciting role, you will have the opportunity to support customers in German and English, leveraging your language skills to provide exceptional service. As a Technical Support Specialist, you will be part of a dynamic team that drives customer satisfaction and loyalty.About the Role:This is a Fixed Term contract for an 8-hour shift from...


  • Kraków, Lesser Poland Stefanini Poland Pełny etat

    About UsWe are Stefanini Poland, a leading provider of IT services and solutions.Our mission is to connect our customers with the technical solutions they need to succeed.The RoleThis is an exciting opportunity for a Technical Support Specialist to join our team in Poland.As a Technical Support Specialist, you will play a key role in providing outstanding...


  • Kraków, Lesser Poland L.M. Group Poland Pełny etat

    Overview\L.M. Group Poland seeks a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical expertise to clients, primarily communicating in German.\


  • Opolska , Kraków, Polska HCLTech Pełny etat

    Job SummaryWe are seeking a highly skilled Technical Support Agent with German language proficiency to join our team at HCLTech. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage user accounts across various applications and platforms, including...


  • Kraków, Lesser Poland Capita Pełny etat

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Krakow, Poland. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a strong technical background.Job SummaryThe successful candidate will be responsible for supporting customers through various...


  • Kraków, małopolskie, Polska HCLTech Pełny etat

    Daily Activities:• Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)• Create and administer LAN accounts, Global Groups, email accounts for new users• Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference...

  • Client Support with German

    3 miesięcy temu


    Kraków, Polska HAYS Pełny etat

    Client Support with GermanKrakówNR REF.: 1163744For our international client, we are looking for a person speaking English (min. B1/B2) and German (B2/C1) for a position as Client Support.You will be responsible for: work with documentation and database,  contact with a German clients,  answering current inquiries by phone and e-mail. We offer the...


  • Kraków, Lesser Poland Motife Sp. Z O.o. Pełny etat

    At Motife Sp. Z O.o., we're seeking a highly skilled Technical Support Engineer to join our team.About the RoleWe're looking for an experienced professional with 3+ years of experience in networking, security, operations, scripting, and/or programming.The ideal candidate will have a strong background in technical support, excellent problem-solving skills,...


  • Kraków, Polska Motorola Solutions Pełny etat

    Job SummaryWe are seeking a skilled Customer Support Expert to join our Technical Support Operations team at Motorola Solutions. As a key member of this team, you will provide second-line user support for various devices and troubleshoot technical issues using your analytical skills.About the RoleThis is a fantastic opportunity to develop your technical...


  • Kraków, Polska Stefanini Pełny etat

    Job Details Support Engineer with Italian Job Description Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure...


  • Kraków, Lesser Poland Capita Pełny etat

    Company OverviewAt Capita, we're a leading business services provider with over 55,000 employees operating in the UK, Europe, India, and South Africa. We help millions of people every day by delivering innovative solutions to transform and simplify connections between businesses and customers, governments, and citizens.About the RoleWe're currently seeking a...


  • Kraków, Lesser Poland Capgemini Polska Pełny etat

    Capgemini Polska - Onsite Service EngineerWe are looking for a skilled Technical Support Specialist to join our team in Poland. In this role, you will provide end-user IT support and assistance by answering user queries, diagnosing, troubleshooting and fixing issues related to supported hardware & software.Responsibilities:Provide technical support for...


  • Kraków, Lesser Poland TE Connectivity Pełny etat

    Company OverviewAt TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. Our diverse team of experts works together to deliver innovative solutions that make a real difference.Compensation and BenefitsWe offer a highly competitive salary package, including a base salary of $80,000 - $110,000 per year, depending on...


  • Kraków, Polska Astec Rublon Pełny etat

    Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon Multi-Factor Authentication is used by hundreds of customers across the globe to protect employee logins to networks, servers, endpoints and applications.We are looking for a long-term employee or contractor who will provide...


  • Kraków, Polska Randstad Polska Pełny etat

    Do you speak German? Would you like to work in international company as vendor support? Don't waste your time and apply!what we offerhybrid work;office located in Krakow;lunch card;co-financing of private medical care;co-financing of sports card, life insurance;temporary work contract (with the possibility of extension)your tasksReacting quickly and...


  • Kraków, Polska Randstad Polska Pełny etat

    For our Client, one of the most stable SSC in the market, we are looking for a Candidate for the position of Vendor Support Specialist with German. As a Vendor Support Specialist, you will be responsible for the front-line communication and support for our suppliers and for the quick resolution of invoices, payments, and ordering queries received from...


  • Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Java Lead Engineer (Germany Technology– Payments and trading)Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...


  • Kraków, Polska Randstad Polska Pełny etat

    Do you speak German? Would you like to work in international company as vendor support? Don't waste your time and apply!what we offerhybrid work;office located in Krakow;lunch card;co-financing of private medical care;co-financing of sports card, life insurance;temporary work contract your tasksReacting quickly and efficiently to all bottlenecks in the...


  • Walerego Eljasza-Radzikowskiego d, Kraków, Polska AVSystem Pełny etat

    AVSystem Senior Technical Support EngineerSalary: $90,000 - $110,000 per yearWe are looking for a highly skilled Senior Technical Support Engineer to join our team at AVSystem. As a key member of our support team, you will be responsible for providing top-notch application support to our customers.About the RoleAs a Senior Technical Support Engineer, you...