Technical Support Manager

3 miesięcy temu


Kraków, Polska WM Reply Pełny etat

Job description

Job Title:  Technical Support Manager

Location: Hybrid working – Based in Kraków with the flexibility to work remotely.

Help empower millions to achieve more by joining a world-class Microsoft consultancy.

WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our mission is to empower people to achieve more through technology. Specifically, we focus on Microsoft 365 and improving the employee experience through tools like Teams, Power Platform and SharePoint.

WM are part of the 9,000 strong Reply group with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland. Across all locations we believe WM has a very special culture – one that treasures the unique, breeds entrepreneurship and celebrates the geek.

We are seeking a Technical Support Manager to lead and grow our fantastic team in Kraków. 

This role requires a combination of management skills, hands-on technical expertise to support our clients with Modern Workplace (M365 & SharePoint) solutions, and the ability to identify and lead projects that enhance the overall support offering. 

Requirements

Lead, Own and Grow the Technical Support Team Provide B2B Support for SharePoint/M365 Apps Identify and implement projects aimed at improving IT support processes Manage contracts and service-level agreements with clients Triaging queries using Zendesk ticket system Liaising with developers on technical queries Managing and prioritising all support requests against SLAs Support WM team internally including inventory management

Skills/Experience required 

Experience working in a technical consultancy/agency Excellent SharePoint/M365/ Azure AD product knowledge required M365/SharePoint/ Azure AD Technical Support experience Contract & Account Management Excellent communication skills in English & Polish.  Bachelor's Degree in an IT-based Subject

In our annual employee survey, employees rated their overall satisfaction at a 6.4/7 on average. But why do people love it here?

Our people are our most valued asset so keeping them happy is a priority. We promote from within as default, support people when the times are hard, and celebrate hard when times are good. Innovation is treasured and celebrated. With experts across the full stack of Microsoft technology, there’s always something to learn or new to try out. We are social by design – with hybrid working enabled across all our roles you can expect plenty of working from home but enjoy regular visits to spend time with your delightful colleagues. We’re very proud of the diversity at WM Reply. For example, 40% of our staff are female which is double the industry standard. Representation goes from junior roles all the way to the top including our CEO and Founder. But we recognize we can do better so we’re always interested to hear from candidates from different walks of life. Hear what our staff have to say about diversity and inclusion.

Company Culture

Check out this video to get a better idea of our company culture



  • Kraków, Polska LTIMindtree Limited Pełny etat

    About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...


  • Kraków, Polska Tanium Pełny etat

    The Basics: At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of our...

  • Technical support manager

    1 miesiąc temu


    Kraków, Lesser Poland ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Responsibilities :Lead and manage projects, ensuring they are completed on time, within budget, and within scope.Oversee customer escalations, provide career development for team members, and manage project processes.Engage in strategic planning to grow the team, lead important projects, and mentor future leaders in line with organizational values.Ensure...

  • Technical support manager

    1 miesiąc temu


    Kraków, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Responsibilities :Lead and manage projects, ensuring they are completed on time, within budget, and within scope.Oversee customer escalations, provide career development for team members, and manage project processes.Engage in strategic planning to grow the team, lead important projects, and mentor future leaders in line with organizational values.Ensure...

  • Manager, Technical Services

    2 miesięcy temu


    Kraków, Polska Arista Networks Pełny etat

    Job Description Who You'll Work With The Manager, Technical Services role at Arista is responsible for managing a group of the best customer support engineers within Arista’s World Class support organization. Arista is committed to building a new team of engineers in Poland to be part of our global support team, with TSEs. (Technical Solutions...


  • Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionWho we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment applying Zendesk to support our customers using Zendesk. We have colleagues based across the globe.We are looking for a Senior Technical Support Engineer who grows by...


  • Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment...


  • Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionWho we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment applying Zendesk to support our customers using Zendesk. We have colleagues based across the globe.We are looking for a Senior Technical Support Engineer who grows by...


  • Kraków, Polska Hitachi Vantara Pełny etat

    Location: Krakow Function: HV GCSS Requisition ID: 1030006 Exceptional customer service professionals to support Hitachi’s Enterprise-grade software and storage solutions. You must love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We will take your skills to the next level...


  • Kraków, Lesser Poland ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Responsibilities :Lead and manage projects, ensuring timely completion within budget and scope.Handle customer escalations, facilitate career development for team members, and manage project processes.Plan strategically to expand the team, lead significant projects, and mentor future leaders.Ensure high levels of customer satisfaction through exceptional...


  • Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking for:We're a multilingual technical support team with employees from different areas of Europe. We work in a fast paced, self driven support environment...


  • Kraków, Polska ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Responsibilities :Lead and manage projects, ensuring timely completion within budget and scope.Handle customer escalations, facilitate career development for team members, and manage project processes.Plan strategically to expand the team, lead significant projects, and mentor future leaders.Ensure high levels of customer satisfaction through exceptional...

  • Technical Support Specialist

    3 miesięcy temu


    Kraków, Polska Autodesk Pełny etat

    Position Overview With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this...

  • Technical Support Specialist

    3 miesięcy temu


    Kraków, Polska Autodesk Pełny etat

    Job Requisition ID # 24WD79175 Position overview We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. If you enjoy solving problems and helping others; if you are you passionate about customer experience and familiar with Autodesk Fabrication...


  • Kraków, Polska Pegasystems Pełny etat

    Meet Our Team: This is an opportunity to join the growing Global Client Support (GCS) Team of Pegasystems. GCS delivers technical guidance and help resolve requests for one of the biggest and hottest brands in the world. This is an excellent time to learn new cutting-edge technology and work with a driven, international team in our expanding location...


  • Kraków, małopolskie, Polska Google Pełny etat

    Technical Program Manager, ChromeOSAbout the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects...

  • Team Lead Technical Support

    2 miesięcy temu


    Kraków, Polska Trimble Pełny etat

    At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting...


  • Kraków, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...


  • Kraków, Polska Motorola Solutions Pełny etat

    Job Description We are seeking a senior or experienced Network & Data Systems Engineer to join our TSO Network & Data team that will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to...


  • Kraków, Polska Ecolab Pełny etat

    JOB DESCRIPTION In this role you will interact with the sales department. Your primary objectives are to align services with both customer requirements and business objectives. Additionally, you should offer effective assistance and support to local representatives and their customers while adhering to safety regulations. This role will oversee the...