Technical Support Specialist

5 dni temu


Kraków, Lesser Poland HCL Poland Pełny etat
About the Role

As a Technical Support Agent with HCL Technologies, you will provide comprehensive support to customers on various helpdesk queries, equipment configuration, backup maintenance, and software installation/de-installation. Your primary objective is to deliver exceptional customer service by identifying problems, researching solutions, and guiding clients through corrective steps.

Key Responsibilities
  • Diagnose and resolve hardware, software, and network issues via telephone for customers' end users
  • Rout issues to internal support groups
  • Coordinate relationships with vendors and collaborate closely with support staff to acquire technical knowledge
  • Administer user access in various systems
  • Utilize the Call Tracking System to document and manage problems, work requests, and their respective resolutions and circumventions
Requirements and ExpectationsEssential Skills
  • Excellent communication and interpersonal skills (verbal and written)
  • Strong customer handling abilities and resourcefulness for dealing with unforeseen situations
  • Able to quickly acquire new information and demonstrate willingness to do so at all times
  • Willingness to adapt to a 24/7 work environment
Technical Requirements
  • Familiarity with the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, antivirus, and firewall software, PC hardware
  • ITIL knowledge would be an asset
What We Offer
  • Lifetime insurance
  • Private medical care
  • MultiSport Card
  • Clear career progression in a growing multinational organization
Employee Benefits
  • Shared costs of sports activities
  • Private medical care
  • Shared costs of foreign language classes
  • Lifetime insurance
  • Remote work opportunities
  • Flexible working hours
  • Integration events
  • Retirement pension plan
  • Extra social benefits
  • Employee referral program
  • Charity initiatives

The estimated salary for this position is around $65,000 - $85,000 per year, depending on location and experience.



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