Technical Support Specialist
3 tygodni temu
At Motife Sp. Z O.o., we're seeking a highly skilled Technical Support Engineer to join our team.
About the RoleWe're looking for an experienced professional with 3+ years of experience in networking, security, operations, scripting, and/or programming.
The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.
Job DescriptionThis is a hands-on role that involves resolving complex technical issues, collaborating with other engineers, and providing timely and effective support to our customers.
You'll be responsible for:
- Triage and solve customer support cases efficiently
- Collaborate with Support Engineers on assigned cases to ensure seamless resolution
- Respond to customer inquiries on our client community site in a prompt and professional manner
- Document best practices and track activity to continually improve our support processes
- Provide technical expertise and feedback to our Engineering teams to drive innovation
As a Technical Support Engineer at Motife Sp. Z O.o., you'll have the opportunity to work on complex and strategic global projects, contribute to a diverse and inclusive team, and enjoy a value-based culture that fosters collaboration and innovation.
RequirementsTo be successful in this role, you'll need:
- 3+ years of experience in networking, security, operations, scripting, and/or programming
- Quickly grasp new concepts and technologies to stay up-to-date with industry trends
- Strong problem-solving skills to resolve complex technical issues
- Proficiency in complex troubleshooting to identify root causes
- Fluent English skills to communicate effectively with our global customers
In return for your hard work and dedication, we offer a comprehensive compensation package, including:
- An estimated salary of approximately $85,000 - $115,000 per year
- A value-based culture that fosters collaboration and innovation
- Global customer engagement opportunities
- Complex and strategic global projects to challenge your skills
- RSUs, Pension Plan, and comprehensive health coverage
- Provided equipment and daily allowance
- Career development opportunities and relocation package
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