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Technical Support Specialist II
1 miesiąc temu
System Support Role
We are seeking an experienced Technical Support Specialist II to join our team at AltaReturn. This position will be responsible for providing daily customer support for our applications and Business-to-Business integrations.
Key Responsibilities:
- Provide technical assistance via phone, email, or JIRA ticketing system.
- Perform complex troubleshooting, determine root causes, and provide resolutions.
- Work independently to solve problems without being directed by others.
- Develop client solutions based on technical best practices.
- Train customers and staff in troubleshooting techniques, best practices, applications, and programs.
Requirements and Qualifications:
- Excellent communication and problem-solving skills.
- Strong knowledge of SQL Server T-SQL and database administration experience.
- Ability to analyze complex technical issues and develop effective solutions.
- Experience with Confluence and Jira ticketing systems.
- Proficient in Microsoft Office 365.
Benefits:
- A competitive estimated salary of $85,000 - $110,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- Generous paid time off and holidays.
About Us:
AltaReturn is a leading provider of software solutions for the Private Capital and Credit markets. We are dedicated to delivering innovative technology that helps our clients achieve their goals. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
