Technical Support Specialist for Slovak-Speaking Customers
5 dni temu
Are you looking for a challenging role in technical support where you can utilize your problem-solving skills and provide excellent customer service? We are seeking a Technical Support Specialist to join our team at HCL Poland.
Job SummaryWe are looking for an experienced Technical Support Specialist with a strong background in IT and excellent communication skills to provide top-notch support to our Slovak-speaking customers. The successful candidate will be responsible for resolving hardware, software, and network-related issues via telephone, email, or chat platforms.
Key Responsibilities:
- Provide technical assistance to customers via various communication channels, including phone, email, and chat platforms.
- Diagnose and resolve complex technical issues related to hardware, software, and networks.
- Work closely with internal teams to resolve issues and improve overall customer satisfaction.
- Document and track customer interactions using our call tracking system.
- Develop and maintain knowledge of new technologies and processes to stay up-to-date with industry trends.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 1 year of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Strong knowledge of Windows OS, MS Office, Internet browsers, antivirus software, and firewall configuration.
- Fluency in Slovak language (B2 level) and English (B2 level).
What We Offer:
- A competitive salary of approximately $40,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including life insurance, private healthcare, and a retirement pension plan.
- Opportunities for professional growth and development within a multinational organization.
- A dynamic and supportive work environment with flexible working hours.
About HCL Poland:
HCL Poland is a leading provider of IT services and solutions, offering a wide range of services, including consulting, implementation, and managed services. Our team is dedicated to delivering high-quality solutions that meet the needs of our customers.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology and customer service, please submit your application, including your resume and cover letter, to our HR department.
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