Customer Support Specialist

1 dzień temu


Kraków, Lesser Poland Majorel Poland Global Pełny etat

We are seeking a highly skilled Customer Support Specialist to join our team in Majorel Poland Global. In this role, you will be responsible for providing exceptional customer service to our clients in the Nordic region.

About the Role

This is a full-time position, and you will work closely with our internal teams to resolve customer inquiries and issues efficiently. As a Customer Support Specialist, you will be handling emails, chats, and calls from customers, ensuring that their needs are met promptly and professionally.

**Key Responsibilities:**

  • Handling customer inquiries via email, chat, and phone
  • Providing technical support to merchants with Nets Card Terminals
  • Supporting merchants with Nets Acquirer agreements
  • Collaborating with internal teams to resolve customer issues

**Requirements:

  • Fluent English and Danish or Norwegian (speaking and writing)
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering great customer experiences
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset

**What We Offer:

  • A competitive salary: estimated at 35,000 PLN per month
  • A comprehensive benefits package, including health insurance, pension scheme, and paid sick leave
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

**About Us:

Majorel Poland Global is a leading provider of customer experience solutions, serving some of the world's largest companies. We are committed to delivering exceptional service to our clients and their customers. If you are passionate about customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.


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