Senior Multilingual Customer Support Specialist

2 dni temu


Kraków, Lesser Poland GOLDMAN RECRUITMENT Pełny etat

We are seeking a highly skilled Senior Multilingual Customer Support Specialist to join our team in Kraków. As a representative of GOLDMAN RECRUITMENT, you will be responsible for delivering exceptional customer service to our clients while working in a dynamic and supportive environment.

Estimated Salary:

Roughly €20,000 - €28,000 per year, depending on experience.

Job Description

GOLDMAN RECRUITMENT is a leading global business services provider dedicated to customer satisfaction and innovation. Our team in Kraków is looking for enthusiastic and communicative individuals to join their ranks. The selected candidate will work in a vibrant work environment that emphasizes professional growth and collaboration.

Key Responsibilities:
  • Efficiently handle and respond to business inquiries and incoming calls.
  • Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources.
  • Process customer requests and ensure data accuracy by updating our database regularly.
  • Keep detailed records of all customer interactions in our ticketing system.
  • Support the deployment and adoption of new IT solutions within the team.
  • Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience.
  • Collaborate with and support team members to help them build their skills and capabilities.
  • Engage in cross-departmental projects, contributing beyond the scope of regular duties.
Requirements:
  • Proficiency in Danish and English at a fluent level (C1) - mandatory.
  • Enthusiastic and communicative approach.
  • Willingness to embrace new challenges and opportunities.
  • Strong teamwork skills with a focus on internal and external customers.
Benefits:
  • Hybrid work model.
  • Flexible working hours.


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