Multilingual Customer Service Representative with German Language Skills

2 dni temu


Kraków, Lesser Poland HRK S.A. Pełny etat
Job Summary:

We are seeking a highly skilled Multilingual Customer Service Representative with proficiency in German to join our team at HRK S.A. As a Customer Service Specialist, you will be responsible for providing exceptional service to our clients through various communication channels. Your fluency in German will enable you to effectively understand and address the needs of our German-speaking customers.

Key Responsibilities:
• Provide assistance to customers through phone calls and messages in German
• Craft clear service instructions to enhance customer understanding of services
• Efficiently manage transitions during changes in Internet Service Providers to ensure seamless experiences
• Facilitate discussions with clients proposing changes to ensure alignment and clarity
• Implement system adjustments effectively to meet evolving customer needs

Requirements:
• Fluency in German at B2+/C1 level is required
• Displaying a customer-focused mindset is essential
• Exceptional organizational and communication proficiencies are a big asset
• Ability to adapt to different shift schedules

What We Offer:
• Employee Assistance Program offering psychological support to employees and their families
• Additional day off for involvement in voluntary activities of personal interest
• Performance-based bonuses
• Assistance package for relocation needs
• Access to Employee Network Groups, fostering connection and learning in an inclusive environment
• Potential to become an Internal Trainer
• LuxMed medical coverage and Generali group insurance
• Access to diverse employee benefit systems like Multisport Plus/Classic or MultiKafeteria

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