Senior Client Support Specialist with Multilingual Expertise
24 godzin temu
We are seeking a highly skilled Senior Client Support Specialist to join our team at Antal Sp. z o.o. in Krakow. As a Senior Client Support Specialist, you will be responsible for providing front-line support to our clients via different channels of communication, answering queries from our client base, resolving trade queries and disputes, and providing technical support with our front-end platforms and chart packages.
Responsibilities:- Provide exceptional customer service and support to our clients via phone, email, and chat
- Answer complex queries and resolve issues in a timely and professional manner
- Collaborate with internal teams to resolve trade queries and disputes
- Provide technical support and training to clients on our front-end platforms and chart packages
- Conduct audit checks and client administration tasks
- Participate in and lead local and international projects and initiatives
- Fluency in Norwegian, Spanish, Italian, Dutch, German, Swedish - C1
- Fluency in English - B2/C1
- Previous experience in customer support environment/contact with clients
- A logical and analytical approach to problem-solving
- Strong organizational and time management skills
- Literacy in MS Office
- Flexible working hours and hybrid working
- Home office equipment reimbursement
- Annual financial bonus
- Private medical cover for you and your family/partner (Medicover)
- Multikafeteria system (you can choose a multisport card, vouchers, etc.)
- Life insurance (Generali)
- Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
- Well-being events as well as Employee Assistance Programme
- Summer picnic, New Year party and other social events
- 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work
Check out other interesting jobs on: https://en.antal.pl/candidates
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