AMS Client Service Senior Specialist

24 godzin temu

Kraków, Lesser Poland State Street Pełny etat
About the Role

We are seeking a highly skilled and experienced Client Service Senior Specialist to join our team at State Street. As a key member of our Asset Manager Services team, you will be responsible for providing proactive management of Asset Manager relationships, ensuring timely and professional communication with business units and clients.

Key Responsibilities
  • Maintain accurate records of research, follow-up, and client interaction.
  • Initiate communication with clients on complex asset servicing matters.
  • Liaise with internal service teams to resolve enquiries and collaborate on building a cohesive service delivery model.
  • Ensure adherence to relevant regulations and internal procedures.
  • Stay up-to-date on market industry changes and trends.
  • Monitor volumes and allocate resources accordingly.
  • Maintain high standards of personal and professional performance, ensuring staff accountability and adherence to company policies and procedures.
  • Provide coaching, guidance, and support to staff on technical, professional, and client issues.
  • Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.
  • Perform and/or monitor quality and internal controls for all team deliverables.
  • Provide inquiry and operational support to internal and external clients on complex, high-risk asset servicing functions.
  • Support Asset Managers trading in multiple instruments and products.
  • Daily Market Trade Settlement Reporting – Mitigate risk by managing settlement of trade and cash exposure.
Requirements
  • Strong verbal and written communication skills.
  • Strong analytical skills.
  • Ability to perform effectively within strict client deadlines.
  • Attention to detail.
  • Team player attitude.
  • Ability to work on own initiative.
What We Offer
  • Permanent contract of employment from day one.
  • Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off).
  • Gold medical package for employees and their families (partner and children).
  • Premium life insurance package and private pension plan.
  • Employee savings plan.
  • Multisport Card.
  • Wide range of soft skills training, technical workshops, language classes, and development programs.
  • Opportunities to volunteer your time to company-driven initiatives, employee networks, or organizations of your choice.
  • Variety of well-being programs.
  • Technical or leadership career pathway.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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