Senior Client Support Specialist with Multilingual Expertise

4 tygodni temu


Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat
Job Title: Senior Client Support Specialist with Multilingual Expertise

We are seeking a highly skilled Senior Client Support Specialist with expertise in multiple languages to join our team at Antal Sp. z o.o. in Krakow.

About the Role:

As a Senior Client Support Specialist, you will be responsible for providing exceptional support to our clients across various communication channels. Your primary focus will be on resolving trade queries and disputes, providing technical support, and conducting audit checks.

Key Responsibilities:
  • Provide front-line support to clients via phone, email, and chat
  • Answer queries on products, platforms, and accounts
  • Resolve trade queries and disputes
  • Provide technical support with front-end platforms and chart packages
  • Conduct audit checks and client administration tasks
Requirements:
  • Fluency in Norwegian, Spanish, Italian, Dutch, German, or Swedish (C1 level)
  • Fluency in English (B2/C1 level)
  • Previous experience in customer support or contact with clients
  • Logical and analytical approach to problem-solving
  • Strong organizational and time management skills
  • Literacy in MS Office
What We Offer:
  • Flexible working hours and hybrid working
  • Home office equipment reimbursement
  • Annual financial bonus
  • Private medical cover for you and your family/partner (Medicover)
  • Multikafeteria system (choose from multisport card, vouchers, etc.)
  • Life insurance (Generali)
  • Career-focused technical and leadership training
  • Well-being events and Employee Assistance Programme
  • Summer picnic, New Year party, and other social events
  • 3 additional days off a year

Check out other interesting jobs on: https://en.antal.pl/candidates



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