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Customer Support Specialist
1 miesiąc temu
Job Description
We are seeking a highly motivated and skilled Junior Customer Support Specialist to join our team at Reality Games. As a key member of our support team, you will be responsible for engaging and managing our community of 4,000,000 players, providing top-notch customer service, and helping to drive our growth.
Key Responsibilities
- Provide exceptional customer service to our players, responding to inquiries, and resolving issues in a timely and professional manner.
- Work closely with our community team to develop and implement strategies to improve player engagement and retention.
- Collaborate with our development team to identify and resolve technical issues that impact player experience.
- Monitor and report on key performance indicators to help inform our support strategy.
- Participate in ongoing training and development to stay up-to-date on the latest customer service trends and best practices.
What We Offer
- A dynamic and supportive work environment with a team of passionate professionals.
- Opportunities for growth and professional development, including training and mentorship programs.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A generous stock option plan, allowing you to share in our success.
- A beautiful and modern office space in Cracow, Poland, with a fully stocked kitchen and regular team gatherings.
Requirements
- At least 1 year of previous customer service experience.
- Knowledge of customer care tools like Zendesk.
- Excellent English communication skills, both written and verbal.
- Strong desire to develop and grow with our company.
Why Join Us?
At Reality Games, we are passionate about creating engaging and immersive gaming experiences for our players. We are committed to building a diverse and inclusive team that reflects the values of our company. If you are a motivated and customer-focused individual who is passionate about gaming and customer service, we encourage you to apply for this exciting opportunity.
