Customer Support Specialist with German

2 tygodni temu

Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

Customer Support Specialist with German - Remotely

We are seeking a highly skilled Customer Support Specialist with German to join our team at Antal Sp. z o.o. in a completely remote capacity. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, utilizing your fluency in German and English to resolve customer inquiries and issues.

Key Responsibilities:

  • Provide daily customer support via phone and email, utilizing your excellent communication skills to resolve customer inquiries and issues.
  • Utilize our travel management system to provide expert travel consultancy to our clients.
  • Assist travelers during unexpected travel difficulties, providing timely and effective solutions.
  • Provide after-sales service to customers, addressing cancellations, complaints, and other customer inquiries.
  • Identify and implement process improvements to enhance our customer support services.

Requirements:

  • At least 1 year of experience in customer service.
  • Fluent knowledge of German (C1 level) and English (B2 level).
  • Excellent interpersonal and organizational skills, with the ability to work independently in a remote capacity.

The Offer:

  • Home office equipment reimbursement.
  • Annual financial bonus.
  • Private medical cover for you and your family/partner.
  • Multikafeteria system (choose from a multisport card, vouchers, etc.).
  • Life insurance.
  • Career-focused technical and leadership training in-class and online.
  • Additional days off.

Check out other interesting jobs on: https://en.antal.pl/candidates

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