Technical Support Specialist with German Language Skills

7 godzin temu

Kraków, Lesser Poland Capita Pełny etat
About the Role

At Capita, we're seeking a highly skilled Technical Support Specialist with German language proficiency to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients through various channels, including inbound calls and messages.

Key Responsibilities
  • Support customers through different channels, including inbound calls and messages
  • Analyze and resolve customer queries
  • Share information on administrative and technical requests, including products, invoices, and system changes
  • Forward faults or calls to other departments as needed
  • Upsell and promote products to customers
Requirements
  • German language proficiency at C1 level or above
  • English language skills at B1/B2 level (asset)
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts, 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
  • Willingness to work on a mandate contract for a period of two weeks, followed by an employment contract for an indefinite period
What's in it for You
  • Performance bonus up to 2000 PLN/month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, representing every strand of diversity and allowing colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus/Classic or MultiKafeteriabenefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
About Capita

Capita is a consulting, transformation, and digital services business. We partner with clients to deliver innovative solutions, transforming and simplifying the connections between businesses and customers, governments, and citizens. With over 55,000 employees, we operate in the UK, Europe, India, and South Africa.

Our team in Krakow supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We're an equal opportunity employer, committed to creating an inclusive environment for all employees.

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