Technical Support Specialist with German Language Skills
24 godzin temu
About the Role
We are seeking a highly skilled Technical Support Specialist with German language expertise to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities
- Support customers through inbound calls, emails, and messages
- Analyze and resolve customer queries in a timely and efficient manner
- Share information on administrative and technical requests, including products, invoices, and system changes
- Make changes to the system as required
- Forward faults or calls to other departments as necessary
- Upsell and promote products to customers
Requirements
- German language proficiency at C1 level or above
- English language skills at B1/B2 level (an asset)
- Customer-oriented attitude and excellent communication skills
- Good knowledge of MS Office
- Ability to work in shifts, including evenings and weekends
- Willingness to work on a mandate contract for a period of two weeks, followed by an employment contract for an indefinite period
What We Offer
- Performance bonus up to 2000 PLN per month
- Relocation bonus 3000 PLN
- Employee Assistance Program for employees and their families
- An extra day off for voluntary activities
- Access to our Employee Network Groups
- Opportunity to become an Internal Trainer
- Career path framework
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus/Classic or MultiKafeteriabenefit systems
- A positive atmosphere with excellent work-life balance
About Capita
Capita is a leading business services provider with over 55,000 employees operating in the UK, Europe, India, and South Africa. We partner with clients to deliver innovative solutions that transform and simplify the connections between businesses and customers, governments, and citizens.
Why Join Us?
At Capita, we value diversity and inclusion. We are an equal opportunity employer and welcome applications from all suitably qualified candidates. We offer a dynamic and inclusive work environment, with opportunities for career growth and development.
How to Apply
Click 'Apply now' to submit your application. We look forward to hearing from you
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