Technical Support Specialist with German/Customer Service Agent with German

1 tydzień temu

Kraków, Lesser Poland Capita Pełny etat

About the Role

We are seeking a highly skilled Technical Support Specialist with German language proficiency to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities

  • Supporting customers through inbound calls and messages
  • Analyzing and resolving customer queries
  • Sharing information on administrative and technical requests
  • Making changes to the system
  • Forwarding faults or calls to other departments
  • Upselling and promoting products

Requirements

  • German language at C1 level or above
  • English language skills (B1/B2 level an asset)
  • Customer-oriented attitude
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in shifts (5 days a week, 40 hours)
  • Willingness to work on a mandate contract for a period of two weeks, followed by an employment contract for an indefinite period

What We Offer

  • Performance bonus up to 2000 PLN/month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families
  • An extra day off for voluntary activities
  • Access to our Employee Network Groups
  • Opportunity to become an Internal Trainer
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus/Classic or MultiKafeteriabenefit systems
  • A positive atmosphere with excellent work-life balance

About Capita

Capita is a consulting, transformation, and digital services business. We help millions of people every day by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens.

We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.

Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India, and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development.

We operate in three locations – Kraków, Opole, and Łódź.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

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