Technical Support Specialist for Greek-speaking Clients
5 dni temu
We are seeking an experienced Technical Support Agent to join our team at HCL Poland. This role involves providing top-notch support to Greek-speaking customers via helpdesk queries, equipment configuration, backup maintenance, and software installation/deinstallation.
Key Responsibilities- Provide hardware/software/network problem diagnosis/resolution via telephone for end-users' issues
- Route problems to internal support groups and coordinate relationships with vendors
- Administer user access in various systems and utilize the Call Tracking System to document and manage problems
To be successful in this position, you should possess:
- Excellent communication and conversation skills (both verbal and written)
- Great customer handling skills and resourcefulness for dealing with unforeseen situations
- The ability to acquire new information quickly and a willingness to do so at all times
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus, and Firewall software
- ITIL knowledge is an asset
You must have:
- Greek - at least B2 level
- English - at least B2 level
As a valued member of our team, you can expect:
- A competitive salary: approximately 60,000 PLN per annum (depending on experience)
- Life insurance
- Private healthcare
- Multi-Sport Card
- Clear career path in a growing multinational organization
- Flexible working time
- Integration events
- Retirement pension plan
- Extra social benefits
- Employee referral program
- Charity initiatives
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