Technical Network Support Specialist

5 dni temu

Kraków, Lesser Poland Cisco Pełny etat

About the Role

We are seeking an experienced Network Support Engineer to join our team at Cisco. As a key member of our support organization, you will be responsible for delivering exceptional technical support to our clients and partners.

Key Responsibilities

  • Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
  • Collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
  • D diagnose and resolve complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
  • Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical issues efficiently.
  • Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
  • Analyze packet captures using Wireshark.
  • Stay up-to-date with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules.
  • Contribute to the development of Knowledge Base articles.

About You

You are a creative problem solver who cares deeply about what matters to our customers, partners, and colleagues. You have advanced communication skills and build meaningful relationships while responding quickly and efficiently to customers' inquiries.

Requirements

  • Fundamental understanding of network technologies and hands-on experience with configuring and troubleshooting these technologies in real-world environments.
  • Thorough comprehension of fundamental networking protocols.
  • 1-3 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
  • Demonstrated ability in troubleshooting WiFi networks.

Preferred Qualifications

  • Proficiency in both written and verbal English communication.
  • Excellent time management skills and attention to detail.
  • Candidate should collaborate within cross-functional teams and foster a supportive environment.
  • CCNA certification is highly desirable.

Salary

The estimated annual salary for this role is $90,000-$120,000, depending on location and experience.

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