Help Desk Specialist

3 tygodni temu


Kraków, Lesser Poland HCL Poland Pełny etat

About HCL Poland

We are a leading IT services company seeking an experienced Technical Support Agent with Romanian language skills.

Daily Responsibilities

  • Provide top-notch technical assistance to Romanian-speaking customers via our helpdesk.
  • Analyze and resolve hardware, software, and network problems through efficient communication.
  • Route complex issues to internal support staff for further assistance.
  • Maintain relationships with vendors and collaborate with colleagues on technical knowledge updates.
  • Utilize our Call Tracking System to document and track problems and resolutions.

Requirements

To succeed in this role, you must possess excellent communication and customer handling skills. Additionally, your understanding of the IT environment and basic knowledge of Windows OS, MS Office, Internet browsers, antivirus, and firewall software will be beneficial.

Languages

Romanian (at least B2 level) and English (at least B2 level)

Benefits Package

We offer a comprehensive benefits package including life insurance, private healthcare, MultiSport Card, clear career progression opportunities, and flexible working hours.

Estimated Salary: 35,000 - 40,000 RON per year



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