AutoCAD Technical Support Specialist with German

5 dni temu


Kraków, Lesser Poland Avenga Pełny etat

We are seeking an experienced Technical Support Specialist to join our team of tech enthusiasts at Avenga. The ideal candidate will have a strong background in problem-solving and troubleshooting, as well as excellent customer service and analytical skills.

Job Description

The successful candidate will be responsible for resolving customer issues reported via chat, web, online forums, and other channels. They will provide prompt, friendly, and efficient assistance to customers on a variety of issues and questions related to product features, usage, etc. Additionally, they will document support interactions in a company-wide case management system and escalate customer issues to internal teams as required.

Key Responsibilities
  • Resolve customer issues via various communication channels
  • Provide expert technical support and guidance to customers
  • Document support interactions and escalate issues as needed
  • Manage personal backlog of support requests and ensure timely updates
Requirements

To be successful in this role, you will need:

  • 1-3 years' experience in problem-solving and troubleshooting
  • Strong customer service, troubleshooting, and analytical skills
  • Excellent written and verbal communication skills in German and English
  • Experience using AutoCAD software and equivalent tools
Benefits

We offer a competitive salary, including a base salary of approximately $80,000 per year, as well as opportunities for professional growth and development. Our team is collaborative and values diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about technology, we encourage you to apply.



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