Technical Support Specialist for IT Infrastructure

2 tygodni temu


Kraków, Lesser Poland HCL Poland Pełny etat
Job Overview:
We are seeking a skilled Technical Support Specialist to join our team in HCL Poland. This role involves providing exceptional support to customers on various technical issues, ensuring timely resolution and exceeding customer satisfaction.

Key Responsibilities:
  • To diagnose and resolve hardware, software, and network problems via telephone for customers' end users.
  • To route complex problems to internal support groups and coordinate relationships with vendors.
  • To administer user access in various systems and utilize the Call Tracking System to document and manage problems.

Requirements:

In this role, you will require excellent communication skills, both verbal and written, as well as great customer handling skills and resourcefulness. Ability to acquire new information quickly is vital, along with a willingness to adapt to new processes and technologies. Proficiency in Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, and PC hardware is necessary. ITIL knowledge would be an asset.


Language Requirements:

Languages: English (B2 minimum) and German (additional B2 level)


Benefits:
  • A competitive salary estimated at 40,000 PLN per month
  • Lifetime health insurance
  • Multi Sport Card
  • Clear career path in a growing multinational organization
  • Flexible working time
  • Integration events
  • Retirement pension plan
  • Extra social benefits
  • Employee referral program


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