Technical Support Specialist
2 tygodni temu
Role Overview:
At Tanium, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues and answering technical questions for our customers in a timely manner. You will work closely with our customers to understand their needs and provide solutions that meet their expectations. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues with Tanium products and services
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest Tanium product releases and features
Requirements:
- 3+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong understanding of Tanium products and services
- Experience with technical documentation and knowledge base management
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
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