Technical Support Specialist

1 miesiąc temu

Kraków, Lesser Poland Tanium Pełny etat

About the Role:

Tanium is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our Support organization, you will play a critical role in delivering exceptional customer experiences and resolving technical issues in a timely and professional manner.

Key Responsibilities:

  • Assist customers with technical issues and provide timely resolutions
  • Work collaboratively with other Support Engineers to resolve complex cases
  • Develop and maintain in-depth knowledge of the Tanium platform and its various modules
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices
  • Contribute to the development of knowledge base articles and other support resources

Requirements:

  • 3+ years of experience in a technical support role, with a strong background in networking, security, operations, scripting, and/or programming
  • Excellent problem-solving skills, with the ability to break down complex issues into manageable parts
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
  • Relevant technical certifications, such as Google IT Support Professional Certificate or CISSP, are a plus

What We Offer:

  • A competitive salary and comprehensive benefits package
  • Opportunities for career growth and professional development
  • A collaborative and innovative work environment
  • Access to cutting-edge technology and tools
  • A pension plan and other benefits

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