Technical Support Specialist with English
4 tygodni temu
Location: Poland | Job Type: Full-time | Business Unit: Service Desk
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Kraków. As a Technical Support Specialist, you will be responsible for providing technical support and resolving technical issues for clients to meet business and customer requirements.
Key Responsibilities:
- Use and improve your language skills by daily work in English
- Communicate with an international customer via telephone, chat, and email in English
- Provide technical support and resolve technical issues for clients
- Learn a lot and develop your professional profile
- Gain IT knowledge
- Participate in trainings and talent programs
- Work in a stable workplace with flexible scheduling
- Work in a safe and friendly atmosphere, where people matter
Requirements:
- You speak English fluently
- You have proven experience of working at Service Desk: IT support, customer support, helpdesk
- You have excellent proven customer service skills
- You know how to ask the right questions to reach the core
- You have outstanding communication skills and customer-focused mind-set
- You have the ability to do multitasking in a fast-paced environment
- You enjoy teamwork
- You can work on-site in Cracow (100% office)
We Offer:
- Extensive 1-month induction training
- Competitive salary and annual bonus (based on the goals fulfillment and internal regulations)
- Office work in Cracow
- Benefits package:
- Private medical healthcare and cafeteria
- Opportunity for development to technical or managerial careers
- Brand new and modern office within easy distance
- Additional day off for birthday
- Language courses
- Welcome pack for every new joiner
- Referral bonus
- Relocation bonus
- Access to self-learning platform (Udemy)
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